Luna Online Casino Privacy Policy

At Luna Online Casino, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at Luna Casino.com or use our services. We encourage you to read this document carefully so you understand your rights and how we handle your data. If you have any questions, you can reach our Data Protection Officer at dpo@Luna Casino.com.

Who We Are

Luna Online Casino is operated by SkillOnNet Ltd, registered in Malta (Reg. C50024), with offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing agent is Skill On Net Limited (UK Reg. 14264775), London NW6 3BT. We are licensed by the UK Gambling Commission (account number 39326) and operate exclusively for players in Great Britain. As your data controller, we are responsible for the lawful and transparent processing of your personal information in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

What Information We Collect

At Luna Casino, we collect various categories of personal data when you register, play, or interact with our platform. The information we gather includes:

• Full name, date of birth, and contact details (email address, phone number, home address)
• Identity verification documents (passport, driving licence, proof of address)
• Payment information, including transaction history and withdrawal requests related to your Luna Casino withdrawal activity
• Account login credentials and access logs
• Gameplay and betting history, including use of Luna Casino slots, live casino games, jackpots, and other game types
• Device information, browser type, IP address, and cookies
• Communications you send us, including emails to support@Luna Casino.com
• Information related to responsible gambling tools and self-exclusion status

How We Use Your Information

We at Luna use your personal data for the following purposes:

• To verify your identity and comply with Know Your Customer (KYC) obligations — KYC is required before any deposit or gambling activity
• To process your registration, deposits, and withdrawals — including luna casino withdrawal time estimates and transaction verification
• To provide access to our gaming services, including the Luna Casino app on iOS and Android
• To administer bonuses and promotions, such as the Luna Casino bonus code (LUNA), welcome offers, free spins, and targeted Daily Picks
• To manage your VIP Lounge account and loyalty programme levels
• To send you marketing communications where you have given consent (you may opt out at any time)
• To detect and prevent fraud, money laundering, and problem gambling
• To fulfil our legal and regulatory obligations under UKGC licence number 39326
• To improve our website, mobile platform, and overall service quality

Legal Basis for Processing

Our Luna Casino platform processes your data on the following legal grounds:

• Contract performance — to provide you with casino services as described in our Terms and Conditions
• Legal obligation — to comply with gambling regulations, anti-money laundering laws, and UKGC requirements
• Legitimate interests — to protect our business, prevent fraud, and improve our services
• Consent — for direct marketing and optional cookies (you may withdraw consent at any time)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyse usage patterns. At Luna Online Casino, cookies help us understand how players interact with features such as the luna casino login page, game lobby, and cashier. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal data to third parties. However, at Luna Casino, we may share your information with:

• Game providers (such as Play'n GO, NetEnt, Pragmatic Play, Evolution, and others) to facilitate gameplay
• Payment processors to handle deposits and withdrawals (PayPal, Visa, Mastercard, Skrill, Neteller, MuchBetter, and others)
• Identity verification and fraud prevention services
• Our ADR provider, eCOGRA, in the event of unresolved complaints
• Regulatory authorities, including the UK Gambling Commission, as required by law
• SkillOnNet group companies and sister brands where permitted and necessary

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. In most cases, we keep account records for a minimum of five years following account closure, as required by UK anti-money laundering regulations. VIP points and related records expire after six months of inactivity, as set out in our loyalty programme terms.

Your Rights

As a player at Luna Online Casino, you have the following rights regarding your personal data under UK GDPR:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request deletion of your data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making — you may request human review of automated decisions that affect you

To exercise any of these rights, please contact our Data Protection Officer at dpo@Luna Casino.com. We will respond within the legally required timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Security

We take data security seriously at Luna Casino. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include encryption, secure server environments, access controls, and regular security assessments. While we do everything reasonably possible to protect your data, no system is entirely immune from risk, and we encourage you to use a strong, unique password for your luna casino login.

International Data Transfers

Our Luna Online Casino services are operated from Malta and the United Kingdom. Where we transfer your data outside the UK or European Economic Area, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses — to protect your information in line with applicable data protection law.

Responsible Gambling and Data

We at Luna are required to share certain player data with GamStop and GamProtect as part of our UKGC obligations. Self-excluded players are barred from accessing luna casino real money casino services. This processing is carried out to protect vulnerable players and fulfil our duty of care under UK gambling regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you through a prominent notice on our website or via email. We encourage you to review this page periodically. Your continued use of Luna Online Casino following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Luna Casino, please contact us:

• Data Protection Officer: dpo@Luna Casino.com
• General Support: support@Luna Casino.com
• Postal Address: SkillOnNet Ltd, Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta

We are here to ensure your experience at Luna Online Casino is safe, fair, and fully transparent. Your trust matters to us, and we remain committed to handling your data with the highest standards of care and compliance.